Handmade Happiness
Starts with Trust
MADE WITH CARE — SUPPORTED WITH CARE
Refunds & Returns
We want your Too Qute order to arrive safely and make you smile. Here is how returns, damage claims, and refunds are handled.
1. Return Window
Contact us through the website form within 14 days of delivery. Approved returns must be shipped back promptly and arrive unused, unpainted, and in their original condition and packaging.
2. Non-Returnable Items
Custom, personalized, clearance, gift-card, and already painted or used items are not returnable unless they arrived damaged, defective, or different from what was ordered.
3. Damaged or Incorrect Orders
Please contact us as soon as possible after delivery and include your order number, a description of the issue, and clear photographs of the product and packaging. We will review the claim and arrange a replacement, store credit, or refund when appropriate.
4. Return Shipping
Customers are responsible for return shipping on change-of-mind returns. If we made an error or an item arrived damaged or defective, we will provide the appropriate return or replacement instructions.
5. Refund Timing
Approved refunds are issued to the original payment method after the returned item is received and inspected. Financial institutions may require additional business days to post the credit.
6. Cancellations
Contact us immediately if you need to cancel an order. We will try to help, but an order cannot be canceled after it has shipped or after production has begun on a custom item.
7. Start a Return
Use our contact form with your order number and the reason for your request. We will reply with the next steps.